Last updated: July 2026

At Point.Piste, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible products in accordance with this Return Policy.

This Return Policy applies only to products purchased directly from the official Point.Piste online store. If you purchased your product from an authorized retailer or distributor, please contact the seller directly regarding returns, refunds, or exchanges.

Nothing in this Return Policy limits or replaces your statutory consumer rights under applicable law.

In Short

You may return your order within 14 days of receiving it, without giving any reason.
Notify us of your decision to return the product before the 14-day period expires.
Once you have notified us, you must send the product back within 14 days.
You may inspect and test the product as you would in a physical retail store.
Products should be returned in their original condition, together with all included accessories.
Returning the original packaging is appreciated but not required.
Partial returns are accepted.
Customers are responsible for return shipping costs unless the product is defective, damaged on arrival, or we shipped the wrong item.
Refunds are processed within 14 days after we receive the returned product or proof that it has been shipped.

1. Right of Withdrawal

If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 days from the day you (or a person designated by you) receive the product.

This right is provided in accordance with applicable consumer protection laws.

You do not need to provide a reason for returning your order.

To exercise your right of withdrawal, please contact us before the return period expires at:

point.piste@gmail.com

Please include:

your order number;
your name;
the email address used for the purchase;
a brief statement that you wish to return your order.

2. Returning Your Product

After notifying us of your decision to return the product, you must send it back within 14 days.

Once your return request has been received, we will provide the appropriate return address and return instructions.

Please do not send products back without contacting us first, as this may delay processing of your return.

To help us identify your order, please include your order number or other identifying information inside the package.

We recommend using a tracked shipping service, as Point.Piste cannot be responsible for products lost during return shipping.

3. Partial Returns

If your order contains multiple products, you may return one or more items without returning the entire order.

Refunds will be calculated based only on the products being returned.

4. Inspecting the Product

You may handle and inspect the product to determine its nature, characteristics, and functionality, similar to how you would examine it in a physical retail store.

If the product has been used beyond what is reasonably necessary for such inspection, Point.Piste may reduce the refund to reflect any loss in value, as permitted by applicable law.

5. Condition of Returned Products

To help us process your return quickly, please return the product:

in good condition;
together with all included accessories;
with any manuals or documentation, if applicable.

Returning the original packaging is encouraged because it helps protect the product during shipping.

However, original packaging is not required to exercise your statutory right of withdrawal. Missing packaging alone will not result in refusal of a return unless it causes damage to the product or significantly reduces its value.

6. Software Reset

Before returning your product, please remove the device from your Point.Piste application and restore it to factory settings where possible.

If this cannot be done because the product is defective, our support team will assist you during the return process.

7. Refunds

After receiving your returned product, we aim to inspect it within 5 business days.

If your return is approved, your refund will be processed without undue delay and no later than 14 days after we receive the returned product or proof that it has been shipped.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

Where required by applicable law, we will also refund the cost of the standard outbound shipping paid for the original order.

Additional charges for expedited or premium shipping services are non-refundable.

8. Partial Refunds

If a returned product has diminished in value because it has been handled beyond what is necessary to establish its nature, characteristics, or functionality, Point.Piste reserves the right to issue a partial refund reflecting the reduction in value, as permitted by applicable law.

9. Return Shipping Costs

Customers are responsible for the direct cost of returning products unless:

the product is defective;
the wrong product was delivered;
the product was damaged during shipment; or
applicable law requires otherwise.

Where a return is approved due to a manufacturing defect or our error, Point.Piste will reimburse reasonable return shipping costs or provide a prepaid return shipping label where available.

10. Damaged, Incorrect or Defective Products

Please inspect your order upon delivery.

If your product arrives:

damaged;
defective;
incomplete; or
different from what you ordered,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

your order number;
photographs of the product;
photographs of the packaging;
a brief description of the issue.

Depending on the circumstances, we will repair, replace, or refund the product at no additional cost to you.

11. Non-Returnable Situations

We may refuse a return or reduce the refund where permitted by law if the product has been:

intentionally damaged;
modified without authorization;
repaired by unauthorized parties;
used contrary to the provided instructions;
damaged through misuse, negligence, or accident.

This does not affect your statutory consumer rights regarding defective products.

12. Contact Us

If you have any questions or would like to start a return, please contact us:

Point.Piste

Email: point.piste@gmail.com

Return Policy

Last updated: July 2026

At Point.Piste, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible products in accordance with this Return Policy.

This Return Policy applies only to products purchased directly from the official Point.Piste online store. If you purchased your product from an authorized retailer or distributor, please contact the seller directly regarding returns, refunds, or exchanges.

Nothing in this Return Policy limits or replaces your statutory consumer rights under applicable law.

In Short

You may return your order within 14 days of receiving it, without giving any reason.

Notify us of your decision to return the product before the 14-day period expires.

Once you have notified us, you must send the product back within 14 days.

You may inspect and test the product as you would in a physical retail store.

Products should be returned in their original condition, together with all included accessories.

Returning the original packaging is appreciated but not required.

Partial returns are accepted.

Customers are responsible for return shipping costs unless the product is defective, damaged on arrival, or we shipped the wrong item.

Refunds are processed within 14 days after we receive the returned product or proof that it has been shipped.

1. Right of Withdrawal

If you are purchasing as a consumer, you have the right to withdraw from your purchase within 14 days from the day you (or a person designated by you) receive the product.

This right is provided in accordance with applicable consumer protection laws.

You do not need to provide a reason for returning your order.

To exercise your right of withdrawal, please contact us before the return period expires at:

point.piste@gmail.com

Please include:

your order number;

your name;

the email address used for the purchase;

a brief statement that you wish to return your order.

2. Returning Your Product

After notifying us of your decision to return the product, you must send it back within 14 days.

Once your return request has been received, we will provide the appropriate return address and return instructions.

Please do not send products back without contacting us first, as this may delay processing of your return.

To help us identify your order, please include your order number or other identifying information inside the package.

We recommend using a tracked shipping service, as Point.Piste cannot be responsible for products lost during return shipping.

3. Partial Returns

If your order contains multiple products, you may return one or more items without returning the entire order.

Refunds will be calculated based only on the products being returned.

4. Inspecting the Product

You may handle and inspect the product to determine its nature, characteristics, and functionality, similar to how you would examine it in a physical retail store.

If the product has been used beyond what is reasonably necessary for such inspection, Point.Piste may reduce the refund to reflect any loss in value, as permitted by applicable law.

5. Condition of Returned Products

To help us process your return quickly, please return the product:

in good condition;

together with all included accessories;

with any manuals or documentation, if applicable.

Returning the original packaging is encouraged because it helps protect the product during shipping.

However, original packaging is not required to exercise your statutory right of withdrawal. Missing packaging alone will not result in refusal of a return unless it causes damage to the product or significantly reduces its value.

6. Software Reset

Before returning your product, please remove the device from your Point.Piste application and restore it to factory settings where possible.

If this cannot be done because the product is defective, our support team will assist you during the return process.

7. Refunds

After receiving your returned product, we aim to inspect it within 5 business days.

If your return is approved, your refund will be processed without undue delay and no later than 14 days after we receive the returned product or proof that it has been shipped.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

Where required by applicable law, we will also refund the cost of the standard outbound shipping paid for the original order.

Additional charges for expedited or premium shipping services are non-refundable.

8. Partial Refunds

If a returned product has diminished in value because it has been handled beyond what is necessary to establish its nature, characteristics, or functionality, Point.Piste reserves the right to issue a partial refund reflecting the reduction in value, as permitted by applicable law.

9. Return Shipping Costs

Customers are responsible for the direct cost of returning products unless:

the product is defective;

the wrong product was delivered;

the product was damaged during shipment; or

applicable law requires otherwise.

Where a return is approved due to a manufacturing defect or our error, Point.Piste will reimburse reasonable return shipping costs or provide a prepaid return shipping label where available.

10. Damaged, Incorrect or Defective Products

Please inspect your order upon delivery.

If your product arrives:

damaged;

defective;

incomplete; or

different from what you ordered,

please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

your order number;

photographs of the product;

photographs of the packaging;

a brief description of the issue.

Depending on the circumstances, we will repair, replace, or refund the product at no additional cost to you.

11. Non-Returnable Situations

We may refuse a return or reduce the refund where permitted by law if the product has been:

intentionally damaged;

modified without authorization;